Frequently Asked Questions

Q1. What is custom embroidery digitizing?
Embroidery digitizing is the process of converting existing artwork like a company logo or team emblem into a stitch file that an embroidery machine can sew on a garment. Before any design can be embroidered, it must be digitized. Digitizing is a complex process that is both art and science.

Q2. How long does it take to have my design digitized?
Our standard turnaround time is 4 to 12 hours. If you need a logo super rush, we would glad to offer you 4 hours turnaround time with no extra charge!

Q3. How can I request a quote?
You can simply login in your account and place a quote or you can send us an email by attaching art work and mention all the required instructions.

Q4. What formats do you provide?
We provide all major formats such as exp, cnd, ofm, dsb, dst, dsz, emb, jef, pes, pof, pxf, tap, and others.

Q5. What software do you use for custom embroidery digitizing?
We use all major software, Wilcom, Pulse, Melco Etc.

Q6. What software do you use for Vector Conversion or Tracing?
We use Adobe illustrator and Corel draw with all versions. You can ask any version.

Q7. How would I know if my digitized file is ready?
As soon as your design is ready, you will get confirmation email along with your files, also you can check the status of your order any time in your online account.

Q8. Do you keep backups of client’s data for custom digitizing and vectors?
Yes we backup all our clients’ data in their account, which is only accessible to our client or concerned sales person. You can download your files any time you want.

Q9. What is the Payment Procedure?
We have different payment methods, we send invoice and you can pay through pay pal, direct debits or cheques.